Shipping policy
This Shipping Policy explains how Dolphinstool handles delivery, tracking, damaged shipments, and related shipping questions.
Where We Ship
Dolphinstool provides shipping throughout the United States.
Shipping Charges
We offer free shipping on all orders, with no additional standard shipping charge applied to eligible purchases.
Estimated Delivery Times
Our delivery estimates are:
Free Standard Shipping: 4–8 business days within the United States
Express Delivery: 3–6 business days within the United States
Delivery timeframes are estimates and may be affected by carrier circumstances outside our reasonable control.
Order Cut-Off
The order cut-off time used by our store is:
12:00 AM Eastern Standard Time (GMT-5:00), New York time.
Multiple Delivery Addresses
One order cannot currently be divided between multiple shipping addresses.
If products need to be delivered to different locations, please place separate orders.
Tracking Your Order
Once an order is shipped, a tracking number will be provided by email.
Please allow up to 48 hours for tracking information to begin displaying updated carrier activity.
Package Has Not Arrived
If your order has not arrived within 20 days after receiving the shipping confirmation email, contact us at:
Please provide your name and order number so the shipment can be reviewed.
Damaged Shipments
If an item arrives damaged, contact us promptly.
Please include:
- Your order number
- A clear photograph of the damaged product
This information will help us review the problem and determine the appropriate next step.
Shipping Contact
Dolphinstool
Email: support@dolphinstool.shop