Privacy policy
This Privacy Policy describes how Dolphinstool may handle information when customers visit our website, submit an order, communicate with us, or otherwise interact with our online store.
Information Provided by Customers
When you make a purchase or request assistance, we may receive information such as:
- Name
- Email address
- Telephone number, where provided
- Billing details
- Shipping information
- Order information
- Products purchased
- Customer-service correspondence
- Return or exchange requests
- Product-related questions
- Other information voluntarily submitted to us
If customer accounts are available, we may also process information connected with your account.
Information From Website Activity
Certain information may be collected automatically when you browse our website.
This can include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic area
- Pages visited
- Products viewed
- Referring source
- Website interactions
- Cookie and session information
This information may help us understand website activity, improve performance, maintain security, and identify suspicious transactions or misuse.
How We May Use Information
Information may be processed to:
- Accept and verify orders
- Process payments
- Prepare purchases for fulfillment
- Send order confirmations
- Provide shipping updates
- Respond to customer inquiries
- Handle returns or exchanges
- Process approved refunds
- Maintain appropriate records
- Detect fraudulent activity
- Improve our online services
- Communicate important order or service information
Where appropriate, promotional communications may also be sent. Customers may unsubscribe from marketing emails through the unsubscribe method included in the message.
Payment Information
Payment transactions may be processed through third-party payment providers.
By submitting payment information, you authorize the relevant details to be shared with the applicable payment processor as necessary to complete the transaction.
Dolphinstool does not intentionally store complete payment-card numbers within its own website systems.
Sharing With Service Providers
Information may be provided to third parties that assist us with store operations, including:
- Payment processors
- Shipping companies
- Fulfillment providers
- Website-hosting services
- Customer-support platforms
- Email and communication providers
- Analytics providers
- Fraud-prevention services
We may also disclose information if required by applicable law or valid legal process.
If Dolphinstool is involved in a merger, acquisition, restructuring, or sale, relevant business information may be transferred as part of that transaction.
We do not sell customer personal information for money.
Cookies
Cookies and similar technologies may be used to:
- Keep shopping carts functioning
- Support checkout
- Remember preferences
- Analyze website activity
- Improve performance
- Help maintain security
- Detect suspicious behavior
You may generally control cookies through your browser. Restricting necessary cookies may affect some website functions.
Information Security
We use reasonable safeguards intended to protect information against unauthorized access, misuse, alteration, or loss.
No online system can guarantee complete security.
Retention
Information may be retained for as long as reasonably necessary for transactions, customer support, refunds, accounting, fraud prevention, disputes, and applicable legal obligations.
Privacy Requests
Depending on applicable law, customers may have rights to request access to, correction of, or deletion of certain personal information.
Requests can be sent to:
We may request reasonable verification before completing certain privacy requests.
Children's Privacy
Dolphinstool is not directed toward children under 13, and we do not knowingly seek personal information directly from children under 13.
Updates
This Privacy Policy may be revised when our practices, website, or services change.
The current version will be published through our website.
Contact
Dolphinstool
Email: support@dolphinstool.shop